Privacy Policy

At Lumineux, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, engage with our services, or interact with our team.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, address, date of birth, and medical history (if provided for consultation or treatment).

  • Appointment & Consultation Data: Notes from consultations, images, and treatment records.

  • Payment Information: Billing details (processed securely via third-party gateways).

  • Website Usage Information: IP address, device type, browser information, location data, and pages visited through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Deliver medical or aesthetic services

  • Communicate regarding treatments, promotions, or important updates

  • Improve our website and service quality

  • Comply with regulatory or legal obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

  • Licensed medical professionals and clinic staff as needed for treatment

  • Trusted third-party providers (e.g., IT support, payment processors, marketing platforms)

  • Legal authorities when required to comply with the law

All third parties are contractually obligated to protect your data.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve user experience

  • Track website performance

  • Analyze traffic and user behavior

You can modify your browser settings to block cookies, but it may affect site functionality.

5. Data Security

We implement strong security measures to protect your data, including encryption, secure storage, and access restrictions. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold

  • Request correction or deletion

  • Withdraw consent for marketing communications

  • File a complaint with a data protection authority

Please contact us to exercise your rights.

7. Contact Us

For any questions about this Privacy Policy or how your data is handled, please contact:

Lumineux Medical Clinic
Email: info@lumineuxmed.com